Rebate App FAQ

Frequent Asked Questions

1. Where do I download the Top Ten Liquors App?
   • The Top Ten App is available for free download at the App Store or Google Play by searching Top Ten Liquors
2. What devices does the Top Ten Liquors App support?
   • The Top Ten Liquors App is available for all devices (including laptops, desktop computers, tablets and mobile phones).
3. How do I receive the rebate?
   • Via email from BYBE in the form of a digital prepaid debit Mastercard or PayPal account
   • Who is BYBE?
     • BYBE is the service provider that reviews, processes and pays the customer for their qualifying purchases
   • What if I don’t have a Paypal Account?
     • Then you can choose to receive your rewards on the prepaid debit Mastercard
     • What is a prepaid debit Mastercard?
       1. It’s a digital card that will get to you by email. You can use it as a Gift Card.
       2. Once you receive your email notification, you will setup an account and follow the instructions.
          1. To setup your account, simply follow the instructions and steps that will arrive in your email. Create a username and password and you will be able to access your rebate as well as your digital prepaid Mastercard information
          2. The digital Mastercard will have the total value of your approved rebate
       3. What will happen once the customer receives the rebate notification?
          • The customer will receive an email to create an account where he or she will manage all approved rewards.
       4. What email is the rebate sent to?
          • The rebate is sent to the email address the customer used when creating their account within the Top Ten Liquors App.
       5. Is my information safe?
          • Top Ten Liquors does not share or sell customer information.
       6. How long does it take to receive the rebate?
          • Once a rebate redemption has been approved, customer will receive it within 48 hours maximum
       7. How soon can I use my rebate?
          • Once customer has received the rebate in form of Paypal Account or prepaid debit Mastercard, it can be used immediately
          • Can I use it at the Store?
            • Sure, you can!

9. How can I view all offers?
   • Use the Top Ten Liquors app from the App Store (for iPhones) or Google Play (Android)
10. Who processes the Top Ten Liquors App?
    1. A third-party developer named BYBE
11. Who pays the rebate?
    1. BYBE is the partner Top Ten Liquors has selected to review, processes and pay the customer for their qualifying purchases
12. How much does the Top Ten Liquors app cost?
    1. The Top Ten Liquors app is 100% free to customers
13. What is the contact information for BYBE?
    1. By email help@BYBEapp.com
14. If there are multiple items with rebates in a transaction, will they come in one card or multiple?
    • Customer redeems one rebate per transaction
    • This means that if a customer has 3 items that qualify for 3 different rebates, they will need to claim the rebates in 3 different transactions through the App, uploading the proof of purchase 3 times. Rebates in the App will not be available once rebate has been claimed once.
15. I sent my receipt 3 days ago and haven’t received anything. What should I do?
    • Rebates will be processed within 48 hours of redemption. If you do not receive a notification during that time period, please reach out to help@BYBEapp.com
16. The App won’t load, what do I do?
    • Please quit the App and relaunch.
17. Do I need a picture of the entire receipt or just the item?
    • Yes, the picture needs to be of the entire receipt.
18. I want a different size that what’s shown. Is that ok?
    • The rebates are only available on specific products as advertised on the Top Ten Liquors App. If you have a need for a different size or product, please reach out to our stores, we will be happy to help you get Rewards Pricing.
19. Can I get unlimited quantities?
    • The rebates are only available on specific quantities as advertised on the Top Ten Liquors App and can only be redeemed once.
20. If we run out – are there rain checks?
    • No rainchecks